FAQ's

What is a subscription box?


A subscription box is a service that you sign up to, in this case a period care box, which you receive every month.




How much does a box cost?


The Chocy Box costs $20 per month and lasts for 12 months. The Nisaa Period Box costs $30 per month and lasts for 12 months.




Can I pause or cancel my box?


Yes! You definetely can. We understand that unexpected occurences can occur (ie. pregnancy) and you may need to pause your box for a while or cancel altogether. Pregnancy For any customers who become pregnant and wish to pause their box for a year, please contact us directly on hello@nisaa.com.au and we can do this on our end manually. Pausing If you wish to pause your box, simply login to your account, click on Manage, then press Pause under the 'Do you need a break?' section.

At the moment, you can skip your Nisaa Box for either 1 or 2 months, (how great is that!). PLEASE READ: Once you pause your subscription, you will not be able to reactivate it on your end. To reactivate before the 1-2 months is up, please contact us on hello@nisaa.com.au. If you need to change your payment date (extend a few more days), or pause for more than 2 months (e.g. for holiday, pregnancy etc.) please let us know ASAP and we can update this manually for you.

Cancelling your Subscription

To cancel your subscription, you can either email us at hello@nisaa.com.au or login to your account and update your ‘Subscription Settings’.




Can I update my Period Box products?


Yes, you can! So long as you update it before the next payment comes in, you will receive the updated choice. You will receive an email 2 days before your renewal to remind you to update your preferences.

You can choose any 5 products from the listed options to have delivered every month! There are currently over 15 different options to choose from, including the popular 'Surprise Me' Gifts!




Do you deliver outside of Australia?


At the moment we do not :( However, there is always a first for everything! If you are really eager to receive a Nisaa Box where you live, let us know at hello@nisaa.com.au and we can work with you to see what we can do.




When will my box be delivered?


We endeavour to get your order to you as soon as possible. When placing your order online, you will receive an estimated delivery time. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances, including Covid-19 may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Standard Shipping

Standard Shipping costs $8 Australia wide. Expect delivery between 3-5 business days.

Express Shipping

If you have ordered Express Shipping, your order will arrived between 1-3 business days of the order being placed. Please note that if an order is processed after 2pm, your order deliver date will clock over to the next business day.

Express Shipping costs $15

Subscription Boxes

For subscription box orders, you will not be charged shipping. While we endeavour to deliver your box as soon as possible, delivery is subject to carrier shipping practices and may arrive anywhere between 1-5 business days.

For more information, see our Shipping and Returns Policy page: https://www.nisaa.com.au/shipping-returns