Delivery Policy

Shipping

Subscription Boxes will automatically receive free delivery on all their orders. If you have opted for a build your own box option or completing a regular purchase, there will be a minimum spend before you receive the free delivery option.

If you have opted for Free Delivery with your Subscription Box, you may see in the recurring total that delivery is not free. Please ignore this as it is a system error that we are looking into.

Standard delivery is $7 for all non-Subscription purchases or orders below the minimum spend.

Delivery Times

As we are a small company, we have had to give ourselves a 2 week turn around time for deliveries. Deliveries will be made during business hours, Monday to Friday. As we grow, we hope to reduce this turn around time to provide you with a more efficient service.

We have added a feature to our checkout for customers to choose a delivery day that suits them 2 weeks from the date of purchase. For Subscription Box orders, this will translate to when future payments will be taken out and deliveries made.

At this stage, we do not offer a specific timed delivery.

Express Delivery

We do not offer Express Delivery, however it is a feature we will bring about in the coming months, especially when we start selling our gift range.

If you require an urgent delivery of any of our products, we are happy to assist as much as we can! Email us on hello@nisaa.com.au with your order number to request ‘ASAP Delivery’. We will send your items out the next day if all the products are in stock, which you will then receive between 2-5 days, depending on your location.